bdg33 Privacy Policy

Definitions and General Principles

In this privacy policy, "personal information" refers to any information by which a person can be identified, directly or indirectly. The information we collect while you use the bdg33 platform is used solely for the purpose of improving our services and keeping your experience safe.

bdg33 does not sell, rent, or disclose your personal information to any third party for commercial purposes. Our platform is fully secured through SSL encryption technology, which keeps every transaction and communication safe.

Types and Methods of Data Collection

During registration and use of services at bdg33, we may collect the following types of information:

• Identity Information: Your full name, date of birth, national identity card number, and photo ID where applicable.
• Contact Information: Email address and mobile number, used for account verification and support.
• Financial Information: Information related to bKash, Nagad, Rocket, or bank accounts, required for deposits and withdrawals.
• Usage Information: Your login times, game history, betting activity, and platform navigation data.
• Technical Information: IP address, browser type, device model, and operating system information.
• Cookie and Tracking Information: Session cookies, preference cookies, and analytics cookies.

Purpose of Data Use

bdg33 uses collected information for the following lawful purposes:

• Ensuring account creation, verification, and secure management.
• Processing deposits, paying out winnings, and completing financial transactions.
• Conducting KYC (Know Your Customer) verification to prevent fraud, money laundering, and terrorist financing.
• Providing 24/7 customer support in Bengali and resolving complaints.
• Sending bonus offers and promotional notifications based on your preferences (if you have given consent).
• Ensuring platform security, monitoring suspicious activity, and preventing multiple accounts.
• Managing self-exclusion and play limit settings as part of responsible gaming policy.
• Improving the technical development of our platform and enhancing user experience.

Sharing Information with Third Parties

bdg33 does not, as a matter of policy, sell your personal information to any third party. However, we may share information in specific circumstances:

• Payment Processors: Transaction information required to process bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment gateway providers.
• Game Providers: Gameplay-related information may be shared with our game partners, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt.
• Legal Obligations: We may be required to provide information to competent authorities as part of a court order, investigation, or legal process.
• Fraud Prevention: Limited information may be shared with security partners to detect fraud, money laundering, or other illegal activity.

Outside of the above cases, we do not disclose your personal information to any third party without your consent.

Cookie Policy

bdg33 uses cookies to operate the platform effectively. Cookies are small text files stored in your browser. The cookies we use include:

• Essential Cookies: These are required to run the core functions of the platform — maintaining login sessions, verifying security tokens, and preventing fraud.
• Preference Cookies: Store your language preference, theme settings, and other personalised settings.
• Analytics Cookies: Collect anonymous statistics to understand how much each section of the platform is being used.

You can disable non-essential cookies from your browser settings. However, this may limit some features of the platform.

Data Storage and Security

We follow the highest industry standards to keep your personal information secure:

• All data transmissions are secured through SSL/TLS encryption technology.
• Stored data is protected by AES-256 encryption.
• Financial information is handled in accordance with Payment Card Industry security standards.
• Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Staff access to personal information is limited on a need-to-know basis.

Your account information will be retained while your account is active and for the legally required retention period after account closure. Financial records are generally retained for 5 to 7 years to meet legal requirements.

Your Rights

Under this privacy policy, you have the following rights:

• Right to Access Information: You can request from us at any time to find out what information we hold about you.
• Right to Correct Information: If there is any error in your information, you can contact our support team to request a correction.
• Right to Delete Information: In certain circumstances you may request deletion of your personal information, though some information may need to be retained to meet legal obligations.
• Right to Object to Processing: You may withdraw your consent for marketing communications at any time.
• Right to Data Portability: Where technically feasible, you may receive your information in a structured and readable format.

To exercise these rights, contact our support team via live chat or email. We will verify your request and try to respond as promptly as possible.

Marketing and Communications

If you gave consent to promotional communications during account registration, we may send you notifications about the following:

• New bonus offers and promotions at bdg33 — such as up to 150% welcome bonus up to ৳20,000 and VIP benefits.
• New game launches and feature updates.
• Information about tournaments, leaderboard challenges, and special events.
• Important messages related to responsible gaming.

You can unsubscribe from any marketing communication at any time — either through the unsubscribe link in the email, or by contacting our support team.

International Data Transfers

bdg33 works with international service providers, so your information may sometimes be processed or stored on international servers. In such cases we ensure that:

• Adequate data protection guarantees exist in the receiving country or organisation.
• Our contracted partners are obliged to comply with international data protection standards.
• Transferred information will remain protected by the terms of this privacy policy.

Protection of Minors' Information

bdg33 is a responsible online gaming platform. Our services are for persons aged 21 or older only. We do not intentionally collect any personal information from minors.

If parents or legal guardians believe their child has created an account at bdg33, please contact our support team immediately.

Changes to the Privacy Policy

bdg33 may review and update this privacy policy from time to time. If significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users of important changes by email.
• A notification about the updated policy will be shown when logging in to the platform.

Continuing to use the platform after a policy change means you have agreed to the updated privacy policy. We therefore recommend reviewing this page regularly.